Effective Date: 1st October 2024 Review Date: 1st October 2025
Purpose and Scope:
One Way or Another Limited, a recruitment agency, is committed to maintaining a robust Quality Management System (QMS) to ensure the delivery of high-quality services to our clients and candidates. This policy statement outlines our commitment to quality, the principles of our QMS, and our dedication to continuous improvement.
Quality Policy:
One Way or Another Limited is dedicated to delivering recruitment services that consistently meet or exceed the expectations of our clients and candidates. We are committed to:
a. Understanding and fulfilling the requirements and expectations of our clients.
b. Providing candidates with opportunities that align with their skills and aspirations.
c. Complying with applicable legal and regulatory requirements in the recruitment industry.
d. Continually improving the effectiveness of our Quality Management System.
e. Understanding and fulfilling the unique requirements of public sector organizations, ensuring compliance with relevant procurement regulations and framework agreements.
Principles of the Quality Management System:
Our QMS is built on the following principles:
a. Client-Centric Approach: We prioritise understanding and meeting our clients’ recruitment needs, fostering strong and lasting partnerships.
b. Candidate Satisfaction: We are committed to providing candidates with opportunities that align with their career goals, ensuring a positive experience throughout the recruitment process.
c. Continuous Improvement: We regularly review and enhance our processes to drive continuous improvement, efficiency, and effectiveness in our operations.
d. Compliance: We adhere to all relevant legal and regulatory requirements in the recruitment industry, ensuring ethical and responsible practices.
e. Competence and Training: Our team members are competent and well-trained to carry out their roles effectively, contributing to the overall success of our QMS.
f. Risk-Based Thinking: We assess and manage risks proactively to prevent issues and enhance the resilience of our QMS.
g. Social Value: We integrate social value considerations into our quality management processes, aiming to deliver broader benefits to the communities we serve through our recruitment services.
h. Data Protection and Information Security: We maintain robust data protection and information security measures as an integral part of our quality management system, ensuring compliance with GDPR and other relevant data protection regulations.
i. Supplier Management: We extend our quality management principles to our supply chain, ensuring that all sub-contractors and suppliers meet our high standards of service delivery and compliance.
Responsibilities:
All employees at One Way or Another Limited are responsible for upholding and contributing to the effectiveness of the QMS. Management is responsible for providing the necessary resources, leadership, and support to ensure the success of the QMS.
Documentation and Records:
We maintain documented information to support the operation of our QMS. This includes documented procedures, work instructions, and records necessary to demonstrate conformity to requirements and the effective operation of processes.
Monitoring and Review:
We regularly monitor, measure, and review our processes and the QMS to ensure its continued suitability, adequacy, and effectiveness. This includes periodic management reviews to assess the QMS’s performance and identify opportunities for improvement. We establish and monitor clear KPIs aligned with public sector requirements, regularly reporting on our performance to ensure transparency and accountability.
Communication:
This policy is communicated to all employees, and awareness and understanding of the QMS are promoted throughout the organisation. We are committed to maintaining open communication with clients and candidates to address their needs and expectations.
Continuous Professional Development:
We invest in continuous professional development for our team, with a focus on understanding public sector recruitment needs and maintaining up-to-date knowledge of relevant regulations and best practices.
Review and Revision of the Policy:
This policy statement will be reviewed regularly to ensure its continued relevance and alignment with the strategic direction of One Way or Another Limited. Any necessary revisions will be made to reflect changes in the organisation’s structure, policies, or processes.
